SHIPPING UPDATES / COVID19
7/15/20: Japan Post Update
All international packages that were returned to us have been processed with new labels and will be taken to the post office today. Emails have been sent with the new tracking information. Please allow 24-48 hours for tracking to update. Japan post has opened up for Canada, the Netherlands, Norway, Germany, Denmark, UK, Spain and France. If you did not receive an email and are located in these countries that have opened up, please reach out and let us know. We are still waiting to be able to send packages to Australia, Greece, India, and South Africa.
5/29/20: Fulfillment Center
We are only shipping to the USA, UK, Canada, Germany & Australia at the moment until all of our inventory gets moved to our new fulfillment center.
All Inventory has been sent to our new fulfillment center as of 5/29/20 please allow a couple of weeks for the transition for all in stock orders to ship.
5/14/20: APRIL THE STARLESS SEA INK DROP
All USA Ink drops were mailed. Please be mindful that because of the way we are having to ship these they will take 2 weeks for the tracking to update once they hit the USA. ALL international orders should have received an email. Please contact us if you have not.
We have received all the pins and have quality checked them. We will be packing all of the USA orders and they should be done by the middle of next week (5/20/20) We will be contacting all international customers again about these.
MAY CRESCENT CITY INK DROP.
Again these we have received all the pins and have quality checked them. We will be packing all of the USA orders and they should be done by the middle of next week (5/20/20) We will be contacting all international customers again about these. Which means these will go out on time for USA customers.
PLEASE REMEMBER WE ARE IN THE MIDDLE OF A GLOBAL PANDEMIC. WE ARE TRYING OUR VERY BEST TO GET THE PRODUCTS THAT YOU HAVE PURCHASED TO YOU. AFTER WE HAVE SENT THEM IN THE MAIL HOW LONG IT TAKES IS OUT OF OUR HANDS.
THANK YOU SO MUCH FOR YOUR PATIENCE AND SUPPORT.
4/29/20: UPDATE ALL ORDERS
ON APRIL 24TH JAPAN POST SUSPENDED ALL INTERNATIONAL MAIL!
WHAT DOES THIS MEAN? IT MEANS WE HAVE BEEN UNABLE TO SHIP ANY ORDERS. AND WHAT ORDERS WE HAVE SHIPPED HAVE BEEN RETURNED TO US.
SINCE THEN WE HAVE BEEN WORKING RELENTLESSLY TRYING TO FIND A SOLUTION COURIERS ARE WAY TO EXPENSIVE EVEN WITH BULK DISCOUNTS. SO OUR SOLUTION IS THAT WE ARE WORKING WITH A NEW FULFILLMENT CENTER IN THE USA. THIS WILL MEAN IT WILL TAKE SOME TIME FOR US TO GET IT SET UP AND SEND OUR INVENTORY TO THEM AND THEN THEY WILL START SHIPPING THE PACKAGES. THIS IS THE ONLY LONG TERM SOLUTION WE CAN THINK OF WITH COVID19 EFFECTING THE POSTAL SYSTEM HERE IN JAPAN.
WHAT DOES THIS MEAN?
AT THE MOMENT IT MEANS IF YOU PLACE AN ORDER THERE WILL BE A SIGNIFICANT DELAY DUE TO THE TRANSITION.
JULY'S SUBSCRIPTION WILL BE SKIPPED AND THE THEME WILL BE MOVED TO AUGUST. NO SUBSCRIBERS WILL BE CHARGED ON MAY 1ST.
Please try and be patient during this time. We are doing our best but the virus outbreak is something that we or our manufacturers have no control over.
Thank you so much for your patience and support.
-Iron & Ink Team