TERMS & CONDITIONS
BUSINESS TERMS & CONDITIONS
All packages come with a tracking number.
These tracking numbers sometimes do not update when they are sitting in a counties customs office and can sit there for a while.
Please be patient. Iron & Ink Designs has no control over this.
Once the package leaves the fulfillment center Iron & Ink Designs have NO control over the package. If you do not receive it. Then you will have to open a claim with your local post office. As a small business we cannot afford to replace every order that goes missing due to the postal system. We hold no responsibility for the package once it has left our facility.
Do not ask Iron & ink Designs to alter or pay for custom fees this is illegal for us to do this. It is your responsibility as the purchaser to pay these fees as per your country. It is also illegal for us to mark your package as a gift or manipulate it in any way to benefit the recipient. Shipping costs are NOT part of your order total. Only the goods you purchase are calculated.
Here are some examples of certain countries limits before you have to pay custom fees. As you can see they vary greatly so please double check before placing you order or asking me to combine orders.
Country Fees paid if order is above this amount.
USA > $800
Australia > $1000
Germany > 22 Euro
England > 15 GBP
NOTE: If you fail to pay the custom fees and the package is sent back you will need to place another order. We rarely get these packages back due to the fact that that they go through so many customs offices.
Iron & Ink Designs head office is located in Japan but we use a fulfillment center in the USA. We give you the exact price we pay for shipping. It is determined by weight so the heavier the products / or the more products you purchase the price goes up. We do not offer First class mail in the US due to having so many packages going missing with this service (Amended 11/30/20).
Please allow 4-6 weeks for delivery. Most will arrive before hand but sometimes customs likes to hold onto the packages for a little while. Again we have no Control over this. Due to Covid19 the wait can be significantly longer.
If you have pre-ordered an item and you have seen it has come in. If you do not receive a tracking number within a week please contact us.
PLEASE MAKE SURE YOUR ADDRESS IS CORRECT! If your item is returned or unable to be delivered due to incorrect mailing address you will need to re-order as we do not receive these back very often. If your package is shown as delivered but you did not receive it you will need to file a claim with your local post office. This unfortunately is not our responsibility.
Before items have been received -
Refunds are available but there will be a 10% restocking fee as these are the fees we pay for processing your refund.
After items have been received -
Refunds are available, the refund will not be processed until we have received the item back shipping the item back to us will be at your own cost. Original shipping costs will not be refunded only the price of the product minus 20% restocking fee. This is the fee we have to pay for our fulfillment center to process the item and add it back into stock.
When you purchase an item you are agreeing to these terms and conditions.
Business Hours are
Monday - Friday 9:00AM - 5:00PM Tokyo Time.
Please be aware that we run a full day ahead of the USA and 8-9 Hours ahead of the UK. If I do not respond straight away, we will get back to you as soon as possible.